Terms Of Service & Privacy Policy.
Welcome to ATownDown! As of January 31st, 2025, These terms of service govern your use of our website atowndownofficial.com and your purchases from ATownDown LLC. By accessing or using ATownDown’s website, ALL users agree to these terms. Please read them carefully.
Terms of Service:
1. General Use
By using ATownDown’s website, users represent that they are at least the age of majority in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction. Users agree that your use of ATownDown is solely for personal, non-commercial purposes and that you will not use ATownDown’s website for any unlawful, fraudulent, or unauthorized purposes. ATownDown reserves the right to modify, suspend, or terminate access to ATownDown’s website at any time without notice for any reason, including but not limited to any violations of these terms.
Users acknowledge and agree that ATownDown is not responsible for any loss, damage, or inconvenience caused by any unavailability or interruption of ATownDown’s website. ATownDown reserves the right to refuse service to anyone for any reason at any time.
2. Product Orders & Availability
All purchases made through ATownDown’s website are subject to availability. ATownDown reserves the right to discontinue, modify, or limit quantities of any product at any time. Prices for our products are subject to change without prior notice.
By placing an order, you acknowledge that all information provided, including billing and shipping details, is accurate and complete. ATownDown is not responsible for errors in order placement, including incorrect addresses or payment information. We reserve the right to refuse or cancel any order suspected of fraudulent activity or misuse.
3. Pre-Orders
All pre-order sales are final. Pre-ordered items cannot be canceled, returned, or refunded for any reason. By placing a pre-order, you acknowledge and agree to these terms. Pre-ordering an item indicates that you are securing an item before it is officially available. Due to the nature of pre-orders and the production process, all pre-order sales are final and are not eligible for cancellation, return, or refund under any circumstances.
By placing a pre-order, you acknowledge that:
You understand that production and shipping times may vary, and ATownDown is not responsible for delays caused by manufacturing, supply chain disruptions, or shipping carriers. Users agree to wait for your item to be fulfilled according to the estimated timeline provided at the time of purchase, which is subject to change. Users accept that no modifications can be made to pre-order items once the order is placed.
If you are unwilling to accept ATownDown’s terms of pre-orders, we recommend that you wait until the item becomes available for regular purchase.
4. Returns & Exchanges
We take pride in the quality of our products. If you receive an item that is defective or damaged upon arrival, you may request a return or exchange within 30 days of receiving your order.
To initiate a return, you must:
1. Contact ATownDown Customer Support at atowndown512@gmail.com within the 30-day period.
2. Provide your order number, a detailed description of the defect, and clear photographic evidence of the issue.
3. Await further instructions from our team regarding return shipping or replacement options.
Upon verification of the defect, we will offer one of the following resolutions:
A full refund issued to the original payment method or of the same product (subject to availability).
Conditions & Limitations:
ATownDown is not responsible for damages caused by customer mishandling, normal wear and tear, or failure to follow care instructions. If your product is deemed ineligible for return, no refund or exchange will be issued. ATownDown reserves the right to deny any return request that does not meet our policy requirements.
Non-Defective Items: Except for defective or damaged products, all sales are final, and we do not accept returns or exchanges.
5. Shipping & Delivery
All orders are processed in the order they are received. Estimated shipping times provided at checkout are approximate and subject to change based on carrier availability, weather conditions, or unforeseen delays.
Once an order has been shipped:
ATownDown is no longer responsible for the package. Title and risk of loss pass to the customer at the time of shipment. ATownDown is not responsible for lost, stolen, delayed, or misdelivered packages. Customers must file claims with the carrier for any delivery issues that may arise with them.
If an order is returned to us due to an incorrect shipping address, refusal of delivery, or failure to pick up from the carrier, additional shipping fees may apply for re-delivery.
6. Intellectual Property
All content on ATownDown’s website, including but not limited to logos, images, text, and graphics, is the property of ATownDown and is protected by copyright, trademark, and other intellectual property laws. Users may not use our content without written permission. Unauthorized use of ATownDown branding, product images, or content for personal or commercial purposes may result in legal action.
7. Limitation of Liability
To the fullest extent permitted by law, ATownDown shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of ATownDown’s website or purchase of products. All products are sold “as is”and “as available” without warranties of any kind, express or implied.
8. Changes to These Terms
ATownDown reserves the right to modify, update, or replace any part of these terms at our sole discretion. Any changes will take effect immediately upon posting them on the ATownDown website. It is your responsibility to review these terms periodically. Your continued use of ATownDown’s website following any changes constitutes acceptance of the revised terms.
9. Contact Information
For questions about our terms, please contact us at atowndown512@gmail.com.
By using ATownDown’s website or by making a purchase, users acknowledge that you have read, understood, and agreed to these terms of service.
Privacy Policy:
ATownDown LLC values your privacy and is committed to protecting your personal information. This privacy policy outlines how ATownDown will collect, use, disclose, and safeguard your data when users visit our website, atowndownofficial.com By accessing, browsing, or using ATownDown’s website, you acknowledge and agree to this privacy policy. If you do not agree with any part of this policy, you must refrain from using ATownDown’s website.
1. Information We Collect
When you use ATownDown’s website, ATownDown will collect various types of information to provide and improve our services, process orders, and ensure a seamless shopping experiences. The types of information ATownDown will collect include, but are not limited to:
A. Personal Information (User-Provided Information)
This includes information you voluntarily provide when engaging with ATownDown’s website, such as:
Account Registration: Name, email address, phone number, and password when you create an account.
Order Processing: Shipping and billing address, payment details (processed securely via third-party payment processors), and order history.
Customer Support: Information provided when you contact our team for inquiries, returns, or other assistance.
Marketing & Communications: Your email preferences and any interactions with promotional materials.
B. Non-Personal Information (Automatically Collected Data)
Certain information is automatically collected when you interact with ATownDown’s website, including:
Device & Browser Information: Your device type, operating system, browser version, and IP address.
Usage Data: Pages viewed, time spent on atowndownofficial, history, referring URLs, and site navigation patterns.
Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools to enhance user experience, store preferences, and track ATownDown’s website activity.
Cookies & Tracking:
Essential Cookies: Required for basic functionality such as secure login and cart storage.
Performance Cookies: Help us analyze site performance and improve usability.
Marketing Cookies: Used to personalize advertising and promotional content.
You can adjust your browser settings to disable cookies; however, doing so may affect your user functionality within the ATownDown website & user experience.
2. How We Use Your Information
ATownDown collects and processes your information for the following purposes:
Order Fulfillment: To process transactions, verify payments, ship products, and provide order confirmations.
Customer Support: To respond to inquiries, resolve disputes, and manage returns or exchanges.
Marketing & Promotions: To send newsletters, special offers, and promotional content based on your preferences.
Personalization: To customize your shopping experience, recommend products, and remember preferences.
Site Security & Fraud Prevention: To protect against unauthorized transactions, fraud, and abuse.
Legal & Compliance Obligations: To comply with applicable laws, regulations, and enforce ATownDown’s terms of service.
Opting Out of Communications:
You may opt out of any potential promotional emails at any time by clicking the unsubscribe link in our emails or by contacting us at atowndown512@gmail.com.
3. How We Share Your Information
ATownDown does not sell, rent, or trade your personal information. However, we may share your data with:
A. Service Providers & Third-Party Partners
ATownDown works with trusted third parties to support our website operations, including:
Payment Processors: Securely handle credit/debit card transactions.
Shipping & Logistics Partners: Fulfill and deliver your orders.
Marketing & Analytics Services: Help ATownDown analyze user behavior and optimize our content.
These providers are only authorized to use your information for services rendered on our behalf.
B. Legal Compliance & Protection
ATownDown may disclose information if required to do so by law or in response to legal requests, including:
To comply with subpoenas, court orders, or legal proceedings, to protect the safety, rights, or property of ATownDown, its users, or the public. and to prevent fraud, unauthorized transactions, or suspected illegal activities.
C. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of the transaction. ATownDown will notify affected users if such changes occur.
4. Payment Security & Data Protection
All payment transactions on ATownDown are securely processed by third-party payment providers, ensuring compliance with PCI-DSS standards. ATownDown does not store or retain payment card information.
Security Measures:
Encryption and secure socket layer (SSL) technology to protect transactions.
Limited access to personal data by authorized personnel only.
Regular security audits to prevent unauthorized access or breaches.
Despite ATownDown’s best efforts, no method of transmission over the internet can be 100% secure. Users are encouraged to safeguard their login credentials and notify us immediately if they suspect unauthorized activity.
5. Data Retention Policy
ATownDown retains your personal information only for as long as necessary to:
Fulfill orders and provide customer support, maintain business and financial records, and comply with legal obligations and enforce our policies.
When information is no longer required, ATownDown securely deletes or anonymizes it to prevent misuse.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
Access & Review: Request a copy of any personal data stored.
Correction & Updates: Update inaccurate or outdated information.
Deletion & Erasure: Request the deletion of your personal information, subject to legal retention requirements.
Withdraw Consent: Opt out of marketing communications or revoke previously given permissions.
To exercise any of these rights, please contact us at atowndown512@gmail.com. We will respond to your request within a timeframe of 90 days.
Opting Out of Targeted Advertising:
Some browsers and third-party tools allow you to opt out of targeted ads. You can also adjust your ad preferences on platforms like Google to limit any unwanted data tracking.
7. Third-Party Links & External Websites
ATownDown’s website may contain links to third-party websites for informational or promotional purposes. These external sites have their own privacy policies, and ATownDown does not control their data practices. ATownDown encourages users to review the privacy policies of any external sites they visit.
8. Children’s Privacy
ATownDown does not knowingly collect or solicit personal information from individuals under the age of 13. If ATownDown internally discovers that we have collected personal data from any child, we will take steps to delete the information immediately. If you believe we have unintentionally collected information from a minor, please contact us immediately at atowndown512@gmail.com.
9. Data Transfers & International Users
Our website is operated in the United States. If you access the ATownDown’s website from outside the U.S., your information may be transferred and processed in the United States, where data protection laws may differ from those in your country. By using ATownDown’s website, you consent to this transfer of data.
For users in the European Economic Area (EEA) or other regions with specific data protection laws, we ensure appropriate safeguards are in place to protect your personal information.
10. Amendments to This Privacy Policy
ATownDown reserves the right to modify this privacy policy at any time to reflect changes in legal requirements, business operations, or data processing practices. Any updates will be posted on this page with an updated effective date.
If significant changes occur, we will notify users via email or a prominent notice on our ATownDown’s website. Users continued use of ATownDown’s website after such updates constitutes acceptance of the revised privacy policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: atowndown512@gmail.com
Website: atowndownofficial.com
We are committed to protecting your privacy and ensuring a secure, trustworthy experience on ATownDown’s website.